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Privacy Policy

We value your trust. This policy explains how we collect, use, share, and protect personal information when you visit and shop on pehnaura.in, in line with the IT SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.

Last updated 13 August 2026

1. Information We Collect

  • Personal information: name, billing and shipping address, email, phone number, and account passwords.
  • Payment information: transaction details. We do not store complete card numbers or UPI PINs; payments are processed by RBI-authorised gateways.
  • Device and usage: IP address, browser, operating system, and how you navigate the site.

2. How We Use It

  • Fulfil and manage orders, process payments, and arrange shipping.
  • Send order updates, tracking, and customer service messages.
  • Share promotional offers and newsletters (you may opt out at any time).
  • Improve the site, analyse trends, and prevent fraud.
  • Comply with legal obligations and resolve disputes.

3. Cookies

We use cookies and similar technologies to remember preferences, keep your cart, and personalise content. You can disable cookies in your browser; some features of the site may then be limited.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only with:

  • Service providers such as courier partners, payment gateways (including Razorpay), and print-on-demand fulfilment, solely to complete your order.
  • Legal compliance — law enforcement, government bodies, or courts when required by law or in good faith to protect our rights, investigate fraud, or defend claims.

5. Data Security

We use industry-standard measures including SSL encryption in transit. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only as long as needed to provide services, fulfil this policy, and meet legal, tax, and accounting obligations under Indian law.

7. Your Rights

  • Access, review, and request corrections to your personal information.
  • Withdraw consent for data processing (this may affect our ability to serve you).
  • Request deletion of your account and associated data, subject to legal retention rules.

To exercise these rights, email support@pehnaura.in.

8. Updates

We may update this policy to reflect changes in our practices, technology, or the law. Significant changes will be posted on this page with a revised last-updated date.

9. Contact / Grievance Officer

  • Email: support@pehnaura.in
  • Operating address: PEHNAURA APPARELS, Maharashtra, India
  • Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Questions? Write to support@pehnaura.in.