Return & Exchange Policy

Return requests may be initiated through our website within 7 days from the date of delivery. Items must be unused, unwashed, undamaged, and intact, with original tags, packaging, and proof of purchase.

Hygiene-sensitive categories (such as innerwear and certain accessories) and products bought under special offers including BOGO are not eligible for return.

Accounts with an unusually high return frequency may incur additional return charges. If reverse pick-up is unavailable for your pin code, you may self-ship to our designated facility. Self-shipping charges up to ₹120 are reimbursed against valid proof of shipment with a reliable courier such as India Post.

Exchange requests may be initiated within 7 days of delivery. Exchanges are permitted only for size changes. Colour, style, or pattern preference changes are not accepted.

The item must be unused, unwashed, undamaged, and intact with tags and packaging. Hygiene-sensitive and promotional/BOGO items are not eligible.

The replacement is not dispatched at return pickup. After successful pickup and inspection (typically 2–3 business days), the exchanged item ships on our standard delivery timeline.

Orders may be cancelled through our website within 1 hour of successful placement. Once an order has been packed, processed, or dispatched, cancellation is no longer permitted.

• COD fee: all Cash on Delivery orders carry a mandatory convenience fee of ₹99.
• Non-refundable: on a product return, the ₹99 COD fee is deducted from your refund and is not returned.
• Partial COD: if you do not accept delivery, reject the order at the door, or try to cancel after dispatch, the advance amount paid is not refunded.

Approved refunds for eligible cancellations and undisputed returns are ordinarily processed within seven banking days of our confirmation, after return verification and inspection. If a return is disputed, non-compliant (for example missing tags or washed items), or needs investigation, we may delay, withhold, adjust, or reject the refund under this policy.